Reporting a lost, damaged, or stolen EBT card To check whether or not your case manager received and processed your verifications, please call the Family Assistance Service Center at 1 (866) 311-4287. Your case manager has up to 10 days to process your verifications. CaseConnect).Īdditionally, you may also use the Family Assistance Office locator to contact your county office. If you do not already have a TDHS account, you will need to create one to access services (e.g. If possible, be prepared to provide your case number and/or Social Security Number to the phone representative so that they can quickly access your case information. To check the status of your case, you may use CaseConnect, or you may call the Family Assistance Service Center at 1 (866) 311-4287. Checking SNAP (Food Stamps) or TANF (Families First) case status You can also call the Family Assistance Service Center at 1 (866) 311-4287. To check the status of your appointment, please use the Family Assistance Office locator to contact your county office. If your appointment time arrived and you did not receive a phone call, there may be an issue with your appointment time. If you would like to change your appointment time, please call the Family Assistance Service Center at 1 (866) 311- 4287 prior to your appointment time. If you missed your appointment and were asked to reschedule, please call the Family Assistance Service Center at 1 (866) 311-4287 as soon as possible. Please use the Family Assistance Office locator to locate the address and/or fax number of your county office. Once you print your application, fill out the information to the best of your knowledge and provide the completed application to your county office by mail, fax, or in-person. To print an application at home, please access the online application in English, Spanish, Arabic, and Somali. It is important to confirm that the office has your correct address. You can also use the Family Assistance Office locator to contact your county office. To have an application mailed to you, please call the Family Assistance Service Center at 1 (866) 311-4287. You can also have a friend or relative pick up an application and bring it to you. To pick up an application at the county office, please use the Family Assistance Office locator to locate your county office. Child Care Payment Assistance Online ApplicationĪnswers to Frequently Asked Questions: Getting a SNAP (Food Stamps) or TANF (Families First) application.Family Assistance Live Chat, Direct Email.Disability Determination Services (DDS).Community Tennessee Rehabilitation Centers.Tennessee Rehabilitation Center - Smyrna.Deaf, Deaf-Blind and Hard of Hearing Services.Supplemental Nutrition Assistance Program (SNAP).